Terms of Use

1. Acceptance of these Terms

By accessing or using the website located at reliableaustralasia.com.au (the "Website"), you agree to be bound by these Terms of Use ("Terms"). Please read them carefully before using this Website.

These Terms constitute a legally binding agreement between you and Reliable Australasia Pty Ltd (ABN 15 692 073 591) ("Reliable Australasia", "we", "us", or "our"), a company incorporated in Australia with its registered office at 36/2 Chaplin Drive, Lane Cove NSW 2066.

If you do not agree with any part of these Terms, you must discontinue use of this Website immediately.

2. About Reliable Australasia

Reliable Australasia is a specialist supplier of mass spectrometry instruments and related laboratory solutions, including ICP-MS, LC-MS/MS, and portable GC-MS platforms. We operate across Australia and New Zealand, providing local installation, training, and after-sales technical support to laboratory customers in both countries.

This Website is operated for the purposes of marketing our products and services, providing information to prospective and existing customers, and facilitating enquiries. All products and services described on this Website are intended for research and industrial use only.

3. Permitted use of this Website

You may use this Website only for lawful purposes and in accordance with these Terms. You agree not to:

• use the Website in any way that violates applicable Australian, New Zealand, or international laws or regulations;
• transmit any unsolicited or unauthorised advertising or promotional material;
• attempt to gain unauthorised access to any part of the Website, its server, or any connected system or network;
• introduce any viruses, trojans, worms, or other material that is malicious or technologically harmful;
• scrape, harvest, or collect any content or data from the Website using automated means without our express written consent;
• use the Website in a manner that could damage, disable, overburden, or impair it or interfere with any other party's use of it; or
• misrepresent your identity or affiliation with any person or organisation.

4. Intellectual property

4.1 Our Content

All content on this Website, including text, graphics, logos, images, product descriptions, and technical documentation ("Content"), is the property of Reliable Australasia or its licensors and is protected by Australian copyright law and applicable international intellectual property laws.

You may view, print, or download Content from this Website for your personal, non-commercial use only, provided you do not modify the Content and you retain all copyright and other proprietary notices.

4.2 Restrictions

You must not reproduce, republish, upload, post, transmit, distribute, or otherwise exploit any Content for commercial purposes without our prior written consent. Nothing in these Terms grants you any rights in respect of intellectual property owned by us or our licensors, except as expressly set out.

4.3 Trade marks

The Reliable Australasia name, logo, and any associated product or service names are trade marks of Reliable Australasia Pty Ltd. You must not use these marks without our prior written permission.

5. Product and technical information

This Website contains information about mass spectrometry instruments and laboratory solutions. All product information, specifications, and technical data are provided for general informational purposes only. While we endeavour to ensure that product information is current and accurate, specifications may change without notice.

Product information on this Website does not constitute a contractual offer. The supply of any product or service is subject to a separate written agreement, quotation, or purchase order accepted by Reliable Australasia. Prices, availability, and configurations are subject to change.

All products and services described on this Website are intended for professional laboratory use by trained personnel. They are not intended for consumer use, clinical diagnostic use, or any use outside of research and industrial applications unless expressly stated.

6. Enquiries and communications

When you submit an enquiry or contact form through this Website, you consent to being contacted by Reliable Australasia in connection with your enquiry. Your personal information will be handled in accordance with our Privacy Policy.

We aim to respond to all enquiries within one business day. However, we do not guarantee response times and shall not be liable for any delay in responding to your enquiry.

7. Third-party links and content

This Website may contain links to third-party websites or resources. These links are provided for your convenience only and do not constitute an endorsement, approval, or recommendation of those websites or their content. We have no control over third-party content and accept no responsibility for it or for any loss or damage that may arise from your use of it.

Reliable Australasia is operated in partnership with Reliable (Hangzhou) Medical Technology Co Ltd for the purpose of product supply. References to partner organisations on this Website do not create any legal relationship between you and any such partner.

8. Disclaimer of warranties

This Website and its Content are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Reliable Australasia makes no representations or warranties of any kind, express or implied, regarding:

• the accuracy, completeness, reliability, or timeliness of any Content on this Website;
• the suitability of any product or service described on this Website for any particular purpose;
• the Website being free from errors, defects, viruses, or other harmful components; or
• uninterrupted or error-free access to the Website.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any equivalent New Zealand legislation which cannot be excluded by agreement.

9. Limitation of liability

To the fullest extent permitted by applicable law, Reliable Australasia, its officers, employees, agents, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of or reliance on this Website or its Content, including loss of profits, loss of data, or business interruption.

Where liability cannot be excluded under the Australian Consumer Law or any other applicable legislation, our liability is limited to the extent permitted by law, including (at our option) re-supplying the relevant service or paying the cost of having it re-supplied.

10. Privacy

Reliable Australasia is committed to protecting your personal information. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms and is incorporated by reference. Our Privacy Policy explains how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

11. Cookies

This Website uses cookies and similar tracking technologies to improve your browsing experience and analyse usage. Details of the cookies we use and how to manage your preferences are set out in our Cookie Notice.

12. Modifications to this Website and these Terms

We reserve the right to modify, suspend, or discontinue this Website or any part of it at any time without notice. We also reserve the right to update these Terms at any time. Updated Terms will be posted on this Website with a revised "Last updated" date. Your continued use of this Website following any update constitutes acceptance of the revised Terms.

13. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia in respect of any dispute arising under or in connection with these Terms or your use of this Website.

If you access this Website from New Zealand, you acknowledge that certain New Zealand consumer law protections under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 may also apply to you.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions.

15. Entire agreement

These Terms, together with our Privacy Policy and Cookie Notice, constitute the entire agreement between you and Reliable Australasia with respect to your use of this Website and supersede all prior agreements, representations, and understandings.

16. Contact us

If you have any questions about these Terms, please contact us:

Reliable Australasia Pty Ltd
36/2 Chaplin Drive, Lane Cove NSW 2066, Australia
Email: sales@reliableaustralasia.com.au
Phone: +61 2 7251 9408
Website: reliableaustralasia.com.au